ABOUT ORDERS
Where can I find my tracking number?
After your order ships, we will send you a shipping confirmation e-mail with your tracking number. Please note that in some cases your order could be shipped in multiple shipments to provide you with the fastest service possible. Please add to your c
When will my order be shipped?
Orders are shipped from Italy on business days only. Business days are Monday-Friday, excluding Italian bank holidays. For more details on shipping times, please see our Shipping Page. On average, our orders are packed and shipped within 1-2 business
What payment options do you accept on your website?
We accept most major credit cards on our website. While we no longer accept Bank Transfer payments, depending on the country you are shipping to, we also offer PayPal, iDeal, Klarna and other real-time bank transfer options. You can see the full paym
Can I cancel/change my order after placing it?
Once an order has been placed, it is no longer possible to cancel or modify it. This is due to the speed with which we process requests in the warehouse. We suggest you carefully consult our shipping and return policy, and take a look at the informat
I need to change my shipping and billing addresses. How can I do this?
Shipping address: For security reasons, we are unable to make changes to the shipping address. Once your order is dispatched from our warehouse, you will receive an email containing the DHL tracking number. From then on, you can contact the courier a
Will I be charged for out-of-stock items in my order?
You will be charged at the completion of check-out. If one or more items are out of stock, you will then be contacted by our Customer Care and you will be refunded for the missing item(s). The refunded amount should clear in your account within 5-20
What happens if I receive the wrong product or if the item arrives damaged?
You can return any wrong or damaged product. A full refund will be issued without charge. See our returns policy to find out more. For further support, please contact the customer service team at [email protected]